We really care about how we talk.
Our Contact Centre services create loyal relationships with your audience
Mango is Northern Ireland's leading Contact Centre. With a wealth of experience across many sectors, we are renowned for our transparent business practices and our loyal and passionate team. We work with our clients to produce outstanding campaigns and our passion for delivering exceptional results is always reflected in our pricing models. We don’t do “one size fits all”, solutions will be tailored to your needs, no matter how large or small your business or organisation. Talk to Mango … We listen!
FUNDRAISING
Fundraising is a noble thing to do, right? We are so fortunate to get to play our small part in supporting fundraising for so many important organisations, locally, nationally, and internationally.
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HOME SHOPPING & RETAIL
The world of home shopping and retail is growing at a rapid pace. Customer purchasing habits are changing and expectations are forever changing. At Mango Direct Marketing, we are reactive with your customers, interacting in a likely and positive way to get results.
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CORPORATE
No matter what industry you are in, we will hand-pick an expert team to deliver B2B marketing, through utilising customer data, deliver consistent multichannel marketing messages and monitor meaning metrics.
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CUSTOMER SERVICES
Customer Service plays a major role to your business or organisation success. It helps build loyalty, generate a positive identity, and increase customer leads. At Mango Direct Marketing we ensure that your customer’s experience is professional, easy and enjoyable. If they are happy, then you will be too!
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MARKET RESEARCH
Whether you hope to find out more about how your own brand is perceived within your industry, check on competitors’ performance, or identify new opportunities for expansion and growth, Mango Direct Marketing can carry out market research on your behalf.
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OUT OF HOURS
By outsourcing call handling services with Mango Direct Marketing, you will never miss a call again with our 24/7 call handling services.
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Being a Contact Centre, it's no surprise that we love to talk, we are pretty terrific listeners, and we strive to get the best outcomes for our clients every day. Plus, we manage to squeeze in a little bit of fun along the way too! With an ethical approach at the heart of what we do, things are done differently at Mango to achieve excellent results, not just for our clients, but our team too.
Our team’s happiness, trust and job satisfaction mean a lot to us. A happy team means a happy workplace. Our clients get to know their trusted loyal team members on a long-term basis and the results speak for themselves.
Learn moreOur Contact Centre Services
Sales
Mango Direct Marketing, is here to do all the hard work for you! We operate a 24/7, 365 days a year telesales handling service – we are always here, literally! Your lines will always be open, meaning that you will always be connected to your customers.
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Supporter Services
At Mango Ethical Direct Marketing we pride ourselves on becoming part of your team. Our expert support services offer all aspects of sales and customer service, ensuring that your customers have the best possible experience.
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Fundraising
At Mango Direct Marketing we pride ourselves in providing an unrivalled telephone fundraising service for our clients. It’s in our nature to want to smash our targets. Getting results feels good, so when our team is happy, our clients are happy!
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Customer Services
Customer Service plays a major role to your business or organisation success. It helps build loyalty, generate a positive identity, and increase customer leads. At Mango Direct Marketing we ensure that your customer’s experience is professional, easy and enjoyable. If they are happy, then you will be too!
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Live Chat
Live Chat is such a powerful tool to allow human interaction, but digitally. At Mango Direct Marketing, our IT experts create the perfect communications tools with the latest software to suit your needs.
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Social Media Management
We are living in a digital first world with customer demands higher than ever before. People expect rapid responses when it comes to customer service and having social media as part of your communications tools means expectations are high.
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Email Management
Some may think that emails are a little outdated. But your email address is one of the first things that a customer will look for when they need assistance. Plus, having your customer email means you can connect with them easily and they can interact when it suits them best.
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Telephony Management
At Mango Direct Marketing, our in-house team will manage all Telephony campaigns. It’s an efficient service with no lead time.
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SMS/PSMS
SMS messaging is universally understood, and it is a great way to communicate with your customers instantly. It’s a modest technology tool that is really effective, inexpensive and practical.
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Response Handling
At Mango Direct Marketing, we provide a tailor made, end to end response solutions to support your customer’s journey. We support all sectors including charities to be more effective in managing the variable volume of inbound calls generated from fundraising and marketing promotions.
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Fulfilment
Do you have items that need signed, sealed, and delivered? Our inhouse team can do everything from printing and packing letters, to creating mail packs, dispatching them straight to your customers.
Find out more >Meet the Mangooooos
Our Contact Centre team’s happiness, trust and job satisfaction mean a lot to us. A happy team means a happy workplace. Our clients get to know their trusted loyal team members on a long-term basis and the results speak for themselves.
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