Mango’s 2023 Year in Review

What a year it’s been. 

There’s a lot that goes on in 365 days. Some days are quieter and busier than others – but there’s no doubt that the time flies in fast! 

Working in a live environment, we sometimes don’t pause and reflect on all the amazing moments we share with our colleagues – who we actually spend more time with in a year than we do with our very own family! 

That being said, with 2024 just around the corner, we want to take this chance to stop and remind ourselves of all the milestones and highlights we’ve had in 2023.  

Year in Review: Mango’s 2023 Highlights 

Sit back, relax and enjoy this wee round-up of our past year – and feel free to share your own achievements in the comments so we can celebrate these together! 

Mango’s 15^th Birthday 

Mango opened its doors on 4th August 2008, in the middle of the recession. So, celebrating our 15th year in business was a pretty big deal in our books! 

To commemorate the occasion, we hosted a company-wide birthday party across the Mango offices. The day was jam-packed, covering everything from breakfast baps for all to games, prizes, live music, speeches, champagne toasts and a cocktail hour to thank our staff for helping us get to where we are today. 

Plus, we all had a good laugh pranking the Managing Director by filling his office with 500 balloons…check it out over on our TikTok. 

We’ll have to get our thinking caps on for how we’re going to top that for our sweet sixteenth birthday next year… 

Sponsored Head Shave 

In aid of The Little Princess Trust – a charity that provides real hair wigs to children and young people who have lost their own hair through cancer – we completed not one, not two…but four fundraisers, achieving a total of over £1,000 for the cause! 

From challenging staff to undertake the One Chip Chilli Challenge, hosting a ‘Funky Hair Day’ across the office and even walking 10 miles from Holywood to Bangor on the hottest day of the year – our staff really did step up to show their support. 

But it didn’t stop there – the main event saw Team Leader Sheila and her sister Keaver brave the shave so they could donate their hair to the charity. With over 20 inches of hair being snipped and shaved, the girls received an amazing response from The Little Princess Trust directly – something that will go down in Mango history for sure! 

Walk to Scotland 

In October, the Mango team hopped aboard the Stena Line boat from Belfast to Cairnryan to ‘Walk to Scotland’ in support of NI Children to Lapland and Days to Remember Trust. 

NI Children to Lapland and Days to Remember Trust is a charity which gives terminally ill, life-limited and deserving children from across Northern Ireland a magical, memorable day that they and their families can cherish forever. 

The annual Walk to Scotland event is an essential part of the charity’s fundraising efforts to facilitate an annual trip to Lapland, bringing 100 young children from Northern Ireland to visit Santa in his homeland.  

To support the charity in co-ordinating its annual trip to Lapland, the team raised over £1,000 in the run-up to the sponsored walk, which contributed to the incredible £14,000 total raised at the event! 

From this, Mango and NI Children to Lapland Trust have now initiated a new corporate partnership aimed at broadening our social impact and expanding the reach of the charity’s impactful work for children.  

We can’t wait to see what this new endeavour will bring in the new year!  

Watch the video of our walk to Scotland here. 

Bangor Business Awards 

In October, the team attended the local Chamber of Commerce’s acclaimed Bangor Business Awards 2023, having been shortlisted for several awards. 

Our longest-serving fundraiser, June Cowan, was nominated for ‘Employee of the Year’ – a win we were crossing our fingers extra tight for before her retirement next year! 

With her 13 years at Mango, June’s commitment to charity work has seen her raise an incredible 1.5 million pounds for our clients – an amazing achievement that we were ecstatic to see her win the coveted ‘Employee of the Year’ award on the night! 

With plenty of dancing and singing had, we were delighted to give June a well-deserved celebration for all her hard work. Check out the video over on our TikTok. 

Achieving ISO Certification 

Becoming ISO certified had been a goal of ours for years and years. So, in 2023, we decided to make it happen! 

Not only this – we didn’t just go for one ISO certification – we set ourselves the challenge of going for both ISO 9001 and ISO 14001 at the same time! 

After several process optimisations and audits over the course of Q3 – as well as top tips from the teams at Quadra Consulting and Auva Certification – in Q4 we were overjoyed to receive certification for both ISO 9001 and ISO 14001. 

With our international industry-approved quality and environmental standards, we can’t wait to see what new opportunities these will bring to Mango in the future.   

Here’s to 2024! 

It’s hard to believe another year has been and gone. That’s why it’s so important to give yourself a moment to see how far you’ve come – no matter how big or small the achievement.  

With so many successes under our belt this year, we’re excited to rethink our goals for 2024 and make these ideas a reality. Watch this space… 

We would also love to know your 2023 highlights – so please feel free to give yourself a shout-out in the comments! 

If you’re strategising for 2024, you can also talk to Mango today about any and all things Contact Centre related. Whether it be customer services, telephony, email management, fulfilment or response handling – we can help you regardless of your needs.