We understand the importance of being present, but no one can be in two places at once! Working as a seamless extension of your team, we’re here to communicate with and cater to your callers, even when you can’t.
Phone Answering and Message Taking Services
At Mango, we are pleased to offer clients across all sectors a high-quality Message Taking Service which can be deployed in as soon as 24 hours – yep – we are just that efficient!
We know missing a call is a lost opportunity to promote your brand. When you’re in demand but occupied with the many other moving parts of your organisation – that's where we come in.
You can count on our specialist team to pick up where you left off so you can ensure a smooth, consistent customer service experience. We’ve been providing professional phone answering services for businesses big and small throughout the UK, Ireland and internationally for over 15 years – so you know your callers are in the best, most capable hands.
From the first greeting to the final resolution, you can expect friendly, forward-thinking people who will represent your organisation in the best way – almost as if you employed them yourself!
We operate a 24/7, 365 days a year Phone Answering and Message Taking service - we are always here, literally!
Why Choose Mango to Take Your Messages?
Besides being a reputable, reliable Contact Centre that supports organisations all over the world – here's a few key benefits of our fully inclusive Message Taking Service:
- We can be ready to answer your calls and take your messages within 24 hours. Being experts in the Contact Centre industry, we can promise a quick yet efficient turnaround time and get the ball rolling as soon as you like, without having to compromise on quality.
- Our technology can automate SMS or email confirmations to be sent immediately, so you can keep track of progress and enjoy a fully transparent solution.
- We can also flag any urgent messages come through, so you never have to worry about missing something important!
- All our services are 24/7/365 - so you can sleep easy knowing that your messages are covered by a fully trained, briefed team that are able to handle calls on your behalf regardless of the time of day (or night!).
- We offer a wide range of call answering service costing models as well as flat rates depending on volume – working with you to tailor a solution to suit your exact needs.
- Why not take advantage of our other services and combine message taking with our fulfilment, email response or Live Chat services?
How Does Our Message Taking Service Work?
One of the *many* good things about Mango is that we offer a totally flexible, bespoke service, meaning we work at a pace that best suits you. Yes, really!
If your Message Taking needs are urgent, that’s no problem. If you want more time to prepare for the transition, we can align our setup with your schedule. If you require an ad hoc or full-time call answering service – we have the capacity to meet your needs regardless of the timescales.
As soon as we chat about your requirements and expectations, we work on getting your telephone answering service up and running to your specifications. From setup through to go-live, we’ll work with you to determine your preferences, and will continue optimising your call answering campaign to make sure you’re getting good value and results.
Never Miss a Call with Mango’s Contact Centre Services
We know choosing an outsourced telephone answering service is a big decision to make – so let’s chat about it! Whether it be a simple question or you’re ready and raring to go – feel free to talk to Mango and we’ll get back to you ASAP.
Let’s Talk
Whether you want to fully outsource your customer contact on a large scale, or perhaps you need a helping hand with ad-hoc support, we would love to chat more about how Mango Direct Marketing can help.
