Meet the Mangooooos

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Gavin joined Mango in September 2009, having just moved to our new premises with around 8 staff members. (a few months prior to Jo joining, no matter what she says!).  Having began his career in the Call Centre Industry with having very little understanding of what the future would hold, university was put back a year as he wanted to learn what the world of working would look like, it was very clear that Gavin could have a career and not just a job in this field.   The buzz and energy of providing not only exceptional call quality but learning the act of selling and customer rapport earned Gavin his first role as Team Leader shortly followed by Campaign Manager, the following year Gavin had climbed his career ladder working in every role from Campaign Manager to Resource Planning.

At the age of 19 Gavin was the Call Centre Manager of two sites and loved the excitement of the Call Centre world, with a range of experience in Home Shopping, Fundraising, Corporate services and Outbound. No day is ever the same and the consistent work of making today better than yesterday maintains the passion and love for doing what he does.  Gavin is now the Operations Director, overseeing the running of a large Contact Centre with a fantastic management team in place holding the core values of growing our clients business and the Mango family.  There is no better feeling than being part of the journey of watching people grow.  Gavin loves what he does and working directly with clients and the Mango family each and every day to be the best we can all be is the common goal.

Still loves to be at the coalface developing and coding solutions alongside the rest of the IT team. Always wanted to be a computer programmer and started on a Commodore 64 back in the 80s. Has sub-contracted for companies as diverse as Kone Lifts and Hasbro before settling on the Call Centre industry with its volatile requirements ensuring an ever increasing thirst for technological solutions. Now into double figured years with Mango he has built the in-house IT team from the ground up to ensure the call centre and its various departments have the tools they need to translate omni channel data flowing in, into meaningful information for all levels of management and its clients. With technology ever changing, the next 10 years is already being broken down and mile stoned to ensure Mango remain able to tender for differing markets, grow internationally and be innovative and proactive across our client range and beyond.

Sarah’s journey to Mango started at the foot of the Mourne Mountains in Annalong to the Mersey River in Liverpool for University.  As a keen sportsperson growing up Sarah studied Sports, however, fell into the CContact Centre environment where she quickly realised that she loved the fast paced, live reactive environment that suited her waspy ways and enabled her to use her initiative and make things happen. Sarah worked her way up through various operational roles such as Contact Centre Advisor and Team Leader giving her a great understanding of how the Contact Centre runs operationally. She then landed an opportunity to progress through the Human Resources ranks. Sarah worked for a large corporate in Liverpool for 14 years before coming home to sunny Northern Ireland where she joined the Mango family in June 2019. Sarah has over 11 years’ experience in the HR field and is fully competent in all aspects of HR generalist activities, coaching and assisting on; employment relations, disciplinary and grievance, recruitment and selection, performance management, issue resolution, reward and recognition, training, employee engagement, policy and procedure, handling redundancy, and TUPE whilst complying with employment law and regulations. Since joining Mango Sarah has supported with enhancing and developing our HR processes and department. She loves our unique ‘wee’ culture, the freedom she is given to run with quirky engagement ideas, and being part of the Mango Family! It’s an HR dream!

Aimee began her career (the way any good Contact Centre Ops Manager should!) answering sales and fundraising calls in 2005. 4 years later, Aimee joined the Mango team in its infancy in 2009 and quickly helped develop the processes and procedures whose foundations are still in use today. Through several key and high profile roles, within Mango Aimee is now the Senior Operations Manager. Aimee holds overall operational responsibility for our staff, developing and motivating our team through continuous coaching, ensuring all staff are highly trained, motivated and skilled to be the best in the industry.  Her passion (aside from her Miniature Schnauzer!) is cultivating the new generations in Mango, passing down her experience, supporting them through their journey and giving them all of the tools they need to succeed, while having great craic and lots of fun at the same time.

Josephine (known as Jo to everyone but her Mum!), joined Mango back in 2009 when Mango was only 6 months old. She began her career in 2001 answering calls as a ‘stop-gap’ while she decided what she wanted to do after university. Graduating in English and Politics, Jo didn’t want to go down the teacher or journalism route like most of her counter-parts and quickly found being in a fast paced, ever changing environment suited her personality i.e. she loves planning and telling people what to do! Roll on 8 years later working across major multi-channel Contact Centre’s and Jo slotted right into the Mango team and is now officially the longest serving Mango team member (despite what Gavin says!). Jo’s passion is very much about leading the amazing Client Management team built who provide a first in class service to our clients through their skills, experience and approach. Working in harmony with the other essential departments, Jo and her team ensure that the Mango clients goals are met through targeted SLA’s, constant communication and a strong focus on continuous improvement.