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Call Centre – Inbound

Mango provides dedicated and bespoke inbound response handling services within a variety of sectors across the UK, Ireland and Internationally. Being 24/7, 365 means your lines never need to close; we will be here!

Our staff are the key to your campaigns success; their experience and dedication across the inbound sector is unequalled. Motivated and driven to meet your expectations they will become an integral part of your team.

The results achieved speak for themselves and we are happy to share these with you; just ask!

Our experienced Client Management team can help you through setup and delivery of your campaign whether you are new or experienced to telephone services. The team will work with you to develop scripts, test NGN’s, train the Call Centre team, approve targets, review reporting requirements and proof fulfilment.

A major focus is the integrated working partnership with third party agencies including NGN providers, fulfilment houses, media agencies, consultants and SMS suppliers. Our already established relationships with many of the major third party suppliers across several industries means that we can remove some of the difficulties of bringing together a new team of people to work on your campaign.

Whether the campaign is a cost per order, donation, seat or decision maker, Mango will work with you to tailor a bespoke package to ensure results are at the forefront of your teams mind.

Campaign Types

  • ■ Inbound DRTV
  • ■ Customer Care
  • ■ Supporter Care
  • ■ Emergency Response
  • ■ Out of Hours Cover